Contact us

If you have a query about oil please check which member of the Oil Care Campaign may be best placed to respond.

UK Environmental regulators

Environment Agency

The Environment Agency works to create better places for people and wildlife, and support sustainable development in England. Our work includes regulating major industry and waste, regulating contaminated land, ensuring water quality and resources and managing the risk of flooding from main rivers, reservoirs, estuaries and the sea.

The Environment Agency is responsible for enforcing the Control of Pollution (Oil Storage) (England) Regulations 2001 and the Silage Slurry and Agricultural Fuel Oil Regulations (England) 2010.

Environment Agency online


Telephone: 03708 506 506 (Monday to Friday, 8am to 6pm GMT)


Incident reporting hotline: 0800 80 70 60 (24-hour service)

Natural Resources Wales (NRW)

Natural Resources Wales is the largest Welsh Government Sponsored Body – employing 1,900 staff across Wales with a budget of £180 million. We were formed in April 2013, largely taking over the functions of the Countryside Council for Wales, Forestry Commission Wales and the Environment Agency in Wales, as well as certain Welsh Government functions.

NRW is responsible for enforcing The Water Resources (Control of Pollution) (Oil Storage) (Wales) Regulations 2016

NRW online


Telephone: 0300 065 3000 (Monday to Friday 8am to 6pm)


Mincom: 03702 422 549

Incident reporting hotline: 0300 065 3000 (24-hour service)

Northern Ireland Environment Agency (NIEA)

The strategic objective on NIEA is to create prosperity and well-being through Environment and Heritage excellence.

NIEA is responsible for enforcing the Control of Pollution (Oil Storage) Regulations (Northern Ireland) 2010.

NIEA online


Telephone: 0845 302 0008


Incident reporting hotline: 0800 80 70 60 (24-hour service)

Scottish Environment protection Agency (SEPA)

The Scottish Environment Protection Agency (SEPA) is Scotland’s environmental regulator. Our purpose is to protect and improve the environment, including the sustainable management of natural resources. We also contribute to improving the health and wellbeing of people in Scotland and to achieving sustainable economic growth.

SEPA are responsible for enforcing the Water Environment (Miscellaneous) (Scotland) Regulations 2017. These regulations introduce General Binding Rules 26, 27 and 28 that cover the requirements for oil storage.

SEPA online


Telephone: 03000 99 66 99(24 hour service)

Email: via form on internet page

Incident reporting hotline: 0800 80 70 60 (24-hour service)

Professional bodies

Energy Institute

The Energy Institute (EI) is the professional body for the energy industry, delivering good practice and professionalism across the depth and breadth of the sector. The EI serves society with independence, professionalism and a wealth of expertise in energy matters.

EI online


Telephone: 0207 467 7100


Trade associations

BSIF as members of the Oil Care Campaign

The British Safety Industry Federation (BSIF) is the lead association for the Personal Protective Equipment (PPE) Regulations and is recognised as a Competent Authority by the Health & Safety Executive (HSE) and Trading Standards. The BSIF has active links with many government departments, over 130 representative Trade Bodies and has a members group, ‘Spill containment and control group’ who have a specific focus on the control and containment of oils and chemicals in the environment.

Today the BSIF is firmly established as the major independent voice of the British occupational safety and environmental protection industry, helping to both influence legislation and provide industry in general with a source of authoritative information on a range of workplace safety issues, while representing the needs of its members.

BSIF online


Telephone: 01442 248 744


UK and Ireland Fuel Distributors Associations (UKIFDA)

The UK and Ireland Fuel Distributors Association (UKIFDA) is the trade association for the liquid fuels distribution industry. All UKIFDA members follow best practice and adhere to our strict Code of Conduct and Customer Charter.

UKIFDA has information and advice for heating oil consumers on its website from how order heating oil from a UKIFDA member and a detailed section on oil tank care and maintenance.

UKIFDA online


Telephone: 0121 781 7267


Oil Firing Technical Association (Oftec)

Since its conception in 1991, OFTEC has been promoting the highest professional standards within the oil fired heating and cooking industry in both the UK and Republic of Ireland.

Through its activity as a trade association, OFTEC has established links with government agencies, training providers, and manufactures of oil fired appliances, oil storage tanks, and supply equipment. As well as offering comprehensive regulatory and best practice guidance to oil heating professionals through to end users, OFTEC also operates a ‘Competent Persons Scheme’ for the benefit of heating installers within England and Wales.

Oftec online


Telephone: 01473 626 298

Email: for technical enquiries – please try to be as specific as possible about your enquiry (eg including model names).

United Kingdom Lubricants Association (UKLA)

The UK Lubricants Association actively represents member company’s interests both at home and overseas.

Representing the majority of the UK Lubricants Industry, the UKLA is actively engaged with other trade associations, such as UEIL, ORA, UKPIA etc. on matters impacting the industry, through participation in consultation, representation and lobbying to UK and European Government and industry authorities.

In addition to our core representation role and activity, we also provide our membership with industry networking events and knowledge sharing, through training and communications on industry developments and legislation.

UKLA online


Telephone: 01442 875922


Oil Recycling Association (ORA)

The ORA serves as the UK trade body connecting mineral oil producers, the users that produce waste oil and allied waste streams, legislators, regulators and the collection and processing companies that form most of its membership.

Our sector activity is part of the hazardous waste industry working in a matrix of complex Health, Safety and Environmental Regulation. It has links to other pertinent legislation e.g. Environmental Permitting Regulations (where waste consideration is a key element in permitting issues) and for the more recent chemical legislation that underpins our recovery operations. Its member company outputs include recovered base oils for re-use as lubricants blending materials and a range of industrial fuels.

ORA online


Telephone: (0)1279 814035


Petroleum Equipment Installers and Maintenance Federation (PEIMF)

The PEIMF has a membership comprising those companies that provide contracting services in fuel equipment installation and maintenance. It provides input to Government Departments and Industry Panels that draft guidance, set standards and implement European Directives. It publishes a periodic publication ‘Insite’ which contains articles of a technical nature and keeps members informed of changes in legislation and market information.

PEIMF online


Telephone: 01474 321 999

Petrol Retailers Association (PRA)

The PRA represents the interests of the independent sector of the Retail Petroleum Industry. It looks after member’s interests by representation to Government and its departments and agencies on all matters relating to fuel retailing including legislation, health and safety, environmental protection, training etc. It also provides individual support and advice to members. It carries out research through its Technical Committee and prepares guidance on technical matters. It also provides input to Industry Committees.

PRA online


Telephone: 0845 305 4230


UK Spill Association

UK and Ireland Spill Association is an independent not for profit trade association for the UK spill and incident response industry in the UK and Republic of Ireland. Members represent all aspects of the UK and Republic of Ireland oil spill response and clean-up industry, including not only the leading providers of manufacturing technology, responder services and consultancies, but also smaller companies, academic and research organisations and also individuals concerned with the effects of oil spill.

UK and Ireland Spill Association members are renowned for and offer world class standards of Prevention, Preparedness, Response and Restoration of Oil Spills.

UK and Ireland Spill Association, offers Approved Training for Spill Responders and is a member of the UK Oil Response Forum, which supports the UK offshore oil and gas industry and a robust accreditation scheme for its response organisations through its associated company, International Spill Accreditation Scheme Ltd.

UK and Ireland Spill Association online


Telephone: 0333 444 1890



Welsh Government

The Welsh Government is the devolved Government for Wales. We’re working to help improve the lives of people in Wales and make our nation a better place in which to live and work.

Welsh Government online


Telephone: English: 0300 0603 300, Welsh: 0300 0604 400 (Monday to Friday 8:30 am to 5:30pm)

Email: CustomerHelp@Wales.GSI.Gov.UK

Oil Businesses

OHES Environmental

OHES is a multidisciplinary environmental consultancy operating across the UK and Ireland. Part of a global organisation which is ranked as one of the most ethical in the world and with its origins in remediation of fuel oil spills, OHES is now a leader in the environmental claims management sector working with petrochemical and insurance companies and loss adjusters alike.

The business has added a number of new divisions over the last 10 years and now our Contaminated Land and Ecology divisions are led and staffed by some of the brightest and most experienced consultants in the UK market place.

OHES online


Telephone: 0333 600 2424



Shell businesses in the UK are part of The Shell Group, a global group of energy and petrochemical companies. Our aim is to meet the energy needs of society, in ways that are economically, socially and environmentally viable, now and in the future.

Shell has had a home in the United Kingdom since the founding of Shell Transport and Trading in 1897. We are the largest listed company in the UK, capable of meeting 35% of UK gas demand. We employ some 6,500 skilled staff and contractors making a major contribution to the UK, not just through delivering energy and providing products and services to our customers, but also through employment, tax revenues and investment.